The Asterisk IP-PBX includes the following standard features:
- Flexible Extension Logic
- Unified dial plan—any phone can dial any other phone by extension number, regardless of location
- An incoming call may simultaneously ring more than one telephone
- An incoming call may serially ring extensions to find an employee
- An incoming call may be forwarded to any other number (including a cell phone)
- Voice-Mail
- Staff may have individual voice mailboxes with personalized greetings
- Message waiting indicator light on telephone set indicates presence of voice message(s)
- Stutter dial tone indicates presence of voice message(s)
- Email notification for each voice message (the sound file can be attached to the email)
- Voice message forwarding to another voice mailbox
- Web interface to access voice messages
- Call Forwarding
- Forward if busy
- Forward if no answer
- Call Transfer
- Supervised transfer (three-way calling)
- Blind transfer
- Call Parking and Retrieval
- Call Pickup Groups
- Music on Hold, Music on Transfer
- Auto Attendant with IVR
- Calls may be forwarded depending on DID (Direct Inward Dial) number, IVR menu response, or Caller ID
- Personalized voice prompts
- Company directory allows the caller to select by name
- Different menus for after hours/weekend
- Conference Bridge
- Unlimited number of conference rooms
- Dynamic (on-the-fly) conferences
- Call Center with ACD
- Unlimited number of call queues
- Unlimited number of agents
- Agents may take calls from multiple queues (skill-based routing)
- Local and/or remote call agents (home workers)
- Several methods of call distribution
- Agents may utilize a telephone set or a PC soft-phone program with headset
- Fax to Email
